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My Country Pets Guarantee: 100% satisfied with your purchase. If not, we will replace, exchange or refund you money. It is that simple!

Customer Service: Questions about our products, your order, the company or your country pet.


Call us Toll-Free at (888) 254-3637 Weekdays 9am-5pm MST.
Or E-Mail us any time at by clicking here.

Three Ways to Order:
  1. Toll-Free at (888) 254-3637 Weekdays 9am-5pm MST.
  2. The On-Line Order Form any time.
  3. Mail and Fax(see the On-Line Order Form for instructions).
You can also e-mail your order by clicking here but we don't encourage it because of security. If you do send us an order by email Please DO NOT include payment infomation. We will call you for your payment information so do include a telephone or fax number were we can contact you.

Shopping Cart Ordering is being developed and will be comming soon.

Shipping: My Country Pets ship all packages with UPS(United Parcel Service) or USPS(United States Postal Service). If you prefer a specific carrier to your location please note it to our operators or on the On-Line Order Form.

For Best Delivery: Please provide a street address and a day time phone number with your shipping address on the order.

Standard Shipping Rates: All shipping rates are based on the merchandise total of your order. To calculate the Shipping and Handling, for an order from the lower 48 states, please use the following chart.

Merchandise Total Shipping Charge
$0.00 to $15.00 $ 16.50
$15.01 to $35.00 $ 18.95
$35.01 to $50.00 $ 19.95
$50.01 to $80.00 $ 20.95
$80.01 to $110.00 $ 22.95
$110.01 to $140.00 $ 25.95
$140.01 and above. 28.5% of the total

All other Shipping Rates will be sent via E-Mail or FAX for your conformation before the order is shipped. Make sure to provide a valid E-Mail address and FAX number.

 On-Line Privacy Policy: My Country Pets only collects information that is needed to complete transactions and provide web site functionality to make your experience enjoyable. This may include cookie information (State Management Random IDs), transaction information, server log information, e-mail address (If you correspond with us via e-mail) and any other information needed to make the web site systems work.

Currently we are not sharing any of this information. But in the future we may do just one thing with the information you provide that you may not expect. If you purchase a product from us, there is a chance that we will exchange your name with another company whose products and services might interest you and to help our company grow.

If you do not want to have your name traded with other companies, please send us an e-mail (please include your name and mailing address in the message) by clicking here.

You can also call us at (888) 254-3637 or mail us at the following address.

My Country Pets
Customer Care
P.O. Box 211
Sidney, NE 69162
On-Line Security: My Country Pets currently collects order and payment information via the telephone, mail or fax. Order information is store on systems that are not connected to the Internet. Payment information is store as long as the order is active and never stored long term. This is why we will be asking for your payment information each time you order.

Please Note: We are currently accept Visa and Master Card credit cards as payment and can only process orders in U.S. Dollars. My Country Pets is an approved mail order and telephone order merchant for Visa and Master Card. Payment information is process directly without any third parties involved to increases the security of your payment and personal information.

We are currently building the next version of the Website that includes electronic commerce and are incorporating security measures, such as SSL, from the start. Some of the future functionality may require that we store payment or other information (Single Click Ordering and Automatic Ordering). As we provide these features we will be doing everything we can to insure it's security. Also any feature that requires the storing of your personal and/or payment information, will always be optional.

If you have additional questions or suggestions about security, please send us an e-mail by clicking here.

You can also call us at (888) 254-3637 or mail us at the following address.

My Country Pets
Customer Care
P.O. Box 211
Sidney, NE 69162
My Country Pets reserves the right to correct a price or specification that may appear incorrectly on this website and/or other communication due to human or computer error. In the rare event of this occurrence, Customer Service will contact the My Country Pets customer whose order an error may affect and shall provide the correct information.
 
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